Thank you for shopping at SafeBoxMart.com. We take pride in providing high-quality, durable safe boxes. Due to the nature of our products — large, heavy, and logistically complex — we have a strict return and refund policy.
1. No Change of Mind Returns
Please choose carefully before completing your purchase. We do not accept returns or offer refunds for change of mind, incorrect selection, or if the item does not fit in your space. If you’re unsure about sizing, placement, or other product details, please contact our support team before purchasing.
2. Quality or Manufacturing Issues
If your safe box arrives with a manufacturing defect or quality issue, we will gladly assist you.
To be eligible for a return or refund:
- You must report the issue within 3 days of receiving the product.
- The item must be unused, in original condition, and with all original packaging and accessories.
- We require photo or video evidence clearly showing the issue.
After our team and/or the brand agent reviews and confirms the issue, the solution may be:
- Offering a replacement unit or
- Arranging for a repair
3. How to Report a Problem
To file a claim, please email us at hi@safeboxmart.com with:
- Your order number
- Photos or videos of the issue
- A brief description of the problem
Our team will respond within 1-2 business days with next steps.
